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For general questions, start with the FAQs below. For technical product questions, find answers in the help center.

Frequently asked questions (FAQ)

I already have a GIS platform. How is OnePlace™ different?

OnePlace™ is a simple GIS that anyone can learn to use within minutes. With robust tools in a user-friendly platform - OnePlace™ opens the power of GIS data, making it accessible to your entire team. As a GIS specialist, you can share GIS data quickly and easily. For everyone else, OnePlace™ enables you to make maps and manage data without having a specialized degree.

Is OnePlace™ mobile friendly?

Yes, it was built to work on any mobile phone or tablet.

Does it work on iOS and Android?

Yes, both.

Do I need specific hardware to access OnePlace™?

No, it works on any standard cell phone, laptop, or desktop.

Do I need a Wi-Fi connection?

Yes and no. OnePlace™ has an offline mode that allows you to capture data without WiFi. However, you will need an internet connection to upload that data to the cloud.

How do you store data?

All OnePlace™ data is stored in the cloud on Amazon Web Services (AWS) servers.

How secure is my data?

Very. AWS provides a robust security infrastructure designed to increase privacy and control network access. This infrastructure includes network and web application firewalls, customer-controlled encryption, private connectivity options, and automatic encryption of all traffic.

Can I upload assets like video, CCTV, and photos?

Yes, all of the above.

Storing videos takes a ton of storage. How do you handle that?

All OnePlace™ data is stored on cloud servers, exponentially increasing storage capacity.

Is it possible to bulk upload photos and videos?

Yes, OnePlace™ was built to manage large uploads of both photos and videos.

Do you provide satellite imagery for the map?

Yes, we do.

I have a question I don't see answered here.

We offer full product documentation in our help center. Additionally, our Customer Support team is always happy to answer questions - just reach out to support@unearthlabs.com.

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